In-Store Tech Support & Device Repair Pro

Best Buy; Naples (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑p

Job summary

Best Buy’s Naples store is seeking a part-time Geek Squad Agent to assist customers with technology support, device setup, and guidance on repairs or replacements. You’ll train with the team and collaborate on more complex repairs.

You’ll provide friendly service, assess issues, estimate next steps, and communicate clearly with customers and fellow agents to ensure smooth store operations.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology interest

Flexible schedule

Job description

Best Buy’s Naples store is seeking a part-time Geek Squad Agent to assist customers with technology support, device setup, and guidance on repairs or replacements. You’ll train with the team and collaborate on more complex repairs.

You’ll provide friendly service, assess issues, estimate next steps, and communicate clearly with customers and fellow agents to ensure smooth store operations.