In-Store Tech Support & Customer Care

Best Buy; Mansfield (OH); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy’s Mansfield store is seeking a Geek Squad Agent to be the first contact for technology support, offering knowledge and solutions for computers and devices. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, aiming to help friends and family with tech questions.

Responsibilities include providing timely service at check-in/out, understanding issues through questions, helping set up devices, and keeping

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication skills

Job description

Best Buy’s Mansfield store is seeking a Geek Squad Agent to be the first contact for technology support, offering knowledge and solutions for computers and devices. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, aiming to help friends and family with tech questions.

Responsibilities include providing timely service at check-in/out, understanding issues through questions, helping set up devices, and keeping