In-Store Tech Support Specialist

Best Buy; Mayfield Heights (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA options

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Mayfield Heights store. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly service, prompt communication, and ongoing learning through training. A minimum of 3 months in retail or customer service is required, with flexibility for evenings, weekends and holidays.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Strong communication and problem-solving skills.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate time estimates.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide status updates.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology passion

Adaptable learner

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our Mayfield Heights store. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly service, prompt communication, and ongoing learning through training. A minimum of 3 months in retail or customer service is required, with flexibility for evenings, weekends and holidays.