In-Store Tech Support Agent: Device Setup & Help

Best Buy Co.; Kissimmee (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role in Kissimmee, FL, offers entry into technology support at the store level. You’ll assist customers with device setup, explain repair or replacement options, and collaborate with teammates to resolve tech issues.

The position requires a customer-focused mindset, willingness to work flexible hours including nights and weekends, and a drive to learn through ongoing training. Join a team dedicated to helping customers get the most from their tech.

Qualifications

• 3 months of retail or customer service experience.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech enthusiasm

Flexibility

Job description

Best Buy’s Geek Squad Agent role in Kissimmee, FL, offers entry into technology support at the store level. You’ll assist customers with device setup, explain repair or replacement options, and collaborate with teammates to resolve tech issues.

The position requires a customer-focused mindset, willingness to work flexible hours including nights and weekends, and a drive to learn through ongoing training. Join a team dedicated to helping customers get the most from their tech.