Full Time Tech Specialist, Google Store Retail Houston

Socket.dev; Houston (TX); On-site; USD 33,000 - 37,000; Full time

Job summary

Acosta Group is seeking a Full-Time Google Tech Specialist to assess customer support needs, troubleshoot issues, and clearly explain solutions to customers of all knowledge levels. The role involves post-sale setup support, queue management, and quickly resolving escalations in a fast-paced retail environment.

The position offers an hourly pay range of $24–$27, with Acosta emphasizing equal opportunity employment and accessibility accommodations.

Qualifications

• Experience in handling customer inquiries and issues.
• Ability to explain technical solutions to non-technical customers.
• Strong prioritization and queue-management skills.

Responsibilities

• Assess customer support needs and troubleshoot or diagnose issues.
• Explain potential solutions to customers at all knowledge levels and hand off as needed.
• Provide post-sale setup support and manage customer queues, prioritizing resources to resolve escalations in a fast-paced environment.

Skills

Customer support

Troubleshooting

Communication

Job description

The Full-Time Google Tech Specialist will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in Google's retail store. The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment.

Pay Range: $24 - $27 per hour

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use.