In-Store Tech Repair Specialist

Best Buy; San Carlos (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy in San Carlos, CA, is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair customer devices in-store and over the phone. You’ll listen to customer needs, perform repairs, and document work while collaborating with fellow Agents.

You’ll benefit from hands-on training, a supportive team, and flexible scheduling including holidays and weekends. Minimum 6 months of tech repair experience required, with a passion for consumer electronics.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and coordinate with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Device repair

Customer service

Documentation

Team collaboration

Flexible schedule

Job description

Best Buy in San Carlos, CA, is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair customer devices in-store and over the phone. You’ll listen to customer needs, perform repairs, and document work while collaborating with fellow Agents.

You’ll benefit from hands-on training, a supportive team, and flexible scheduling including holidays and weekends. Minimum 6 months of tech repair experience required, with a passion for consumer electronics.