In-Store Sleep Experience Specialist & Customer Advocate

Mattress Firm; Bend (OR); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical/Dental/Vision

Get paid on-demand

Base pay / uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and act as a trusted sleep authority in Bend, OR. You will provide best-in-class product information and guide customers through our omnichannel shopping journey.

You will build lasting relationships, meet sales KPIs, stay aware of competitors, and use social media to boost brand awareness. The role requires physical stamina to lift 50+ pounds in a dynamic retail environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to meet sales KPIs and drive performance.
• Strong product knowledge and a customer-centric approach.
• Ability to lift 50+ pounds and stand for long periods.

Responsibilities

• Create customer-centric environment by building relationships.
• Provide product knowledge and act as sleep expert.
• Drive sales and KPI performance while upholding company values.
• Maintain post-purchase relationships and delivery reminders.
• Monitor competitive offerings.
• Utilize social media to boost brand and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales skills

Relationship building

Product knowledge

Social media awareness

Physical stamina

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and act as a trusted sleep authority in Bend, OR. You will provide best-in-class product information and guide customers through our omnichannel shopping journey.

You will build lasting relationships, meet sales KPIs, stay aware of competitors, and use social media to boost brand awareness. The role requires physical stamina to lift 50+ pounds in a dynamic retail environment.