Customer Experience Associate (Part-Time with Benefits)

Mattel, Inc.; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Mattel, Inc. is seeking dynamic Experience Associates for American Girl stores to deliver prompt, friendly sales support in a customer‑oriented environment.

You will acknowledge customers, share product knowledge, and guide purchases while maintaining a welcoming atmosphere. Responsibilities include processing POS transactions, upselling, assisting with store events, promotions and activities, and resolving customer issues to turn returns into exchanges.

Qualifications

• High school degree or equivalent, preferred.
• Sales experience in specialty retail or service industry, preferred.
• Basic computer skills; POS system experience preferred.
• Experience working with children, preferred.
• Must be willing to work a flexible retail schedule, including days, nights and weekends.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS system experience

Basic computer skills

Experience with children

Education

High school degree or equivalent

Job description

Mattel, Inc. is seeking dynamic Experience Associates for American Girl stores to deliver prompt, friendly sales support in a customer‑oriented environment.

You will acknowledge customers, share product knowledge, and guide purchases while maintaining a welcoming atmosphere. Responsibilities include processing POS transactions, upselling, assisting with store events, promotions and activities, and resolving customer issues to turn returns into exchanges.