Doll Hair Stylist & Experience Associate

Mattel; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Mattel, via its American Girl Retail team, seeks an Experience Associate (Doll Hair Stylist) in Dallas to deliver exceptional sales support in a fast-paced, customer‑driven environment. You will engage customers, upsell merchandise, and assist in events and store promotions.

The role requires strong interpersonal skills, a willingness to work a flexible schedule, and familiarity with a POS system. Join a dynamic team that helps create memorable experiences for families and fans.

Qualifications

• Sales experience in specialty retail or service preferred.
• Basic computer skills and familiarity with a POS system.
• Ability to work a flexible retail schedule including days, nights, and weekends.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge and upselling when appropriate.
• Share information on store events, promotions, and activities with customers.
• Process all point-of-sale transactions promptly and accurately.
• Resolve customer problems and turn returns into exchanges when possible.
• Communicate merchandise and service needs to management in a timely manner.
• Provide assistance to help the team reach company goals.

Skills

Sales experience

POS System familiarity

Basic computer skills

Tools

POS System

Job description

Mattel, via its American Girl Retail team, seeks an Experience Associate (Doll Hair Stylist) in Dallas to deliver exceptional sales support in a fast-paced, customer‑driven environment. You will engage customers, upsell merchandise, and assist in events and store promotions.

The role requires strong interpersonal skills, a willingness to work a flexible schedule, and familiarity with a POS system. Join a dynamic team that helps create memorable experiences for families and fans.