In-Store Retail Support & Customer Care Pro

DSI Systems, Inc.; Coralville (IA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline AT&T support in high-traffic national retail environments.

You will assist customers and retail partners with billing, account updates, device issues, and service questions, requiring clear communication and composure in fast-paced settings. This role offers training, a competitive hourly wage of $26, benefits from day one, and opportunities for career growth.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Detail orientation

Flexibility

Job description

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline AT&T support in high-traffic national retail environments.

You will assist customers and retail partners with billing, account updates, device issues, and service questions, requiring clear communication and composure in fast-paced settings. This role offers training, a competitive hourly wage of $26, benefits from day one, and opportunities for career growth.