In-Store Mobile Expert

T-MOBILE USA, Inc.; Reading (Berks County); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Employee stock purchase plan

Discounts on mobile service

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support in-store retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate network features and service plans, and complete required training to stay current with wireless innovations. You’ll collaborate with colleagues across channels to deliver a seamless customer experience, earn competitive hourly pay, and participate in incentive opportunities while

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Responsibilities

• Deliver personalized technology and service solutions by applying strong customer service and sales skills.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to stay current on retail processes and wireless innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support in-store retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate network features and service plans, and complete required training to stay current with wireless innovations. You’ll collaborate with colleagues across channels to deliver a seamless customer experience, earn competitive hourly pay, and participate in incentive opportunities while