In-Store Mobile Solutions Specialist

T-Mobile; Omaha (NE); On-site; USD 51,577,000 - 63,370,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k) and paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to drive customer engagement in a fast-paced National Sales partner environment. You will educate customers on wireless solutions, demonstrate value, and build trust through meaningful interactions.

The role emphasizes a customer-first approach, training on new products, and collaboration with store leadership to deliver exceptional service and meet quality of sale metrics.

Qualifications

• Coaching required for guiding customers and peers.
• Excellent communication and active listening skills used in a high-traffic retail environment.
• Proven ability in consultative selling and product knowledge to educate and upsell.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educating on T-Mobile solutions.
• Use digital self-serve tools to demonstrate value and onboard customers.
• Complete training on in-store processes and on-board customers, ensuring security and asset protection.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to drive customer engagement in a fast-paced National Sales partner environment. You will educate customers on wireless solutions, demonstrate value, and build trust through meaningful interactions.

The role emphasizes a customer-first approach, training on new products, and collaboration with store leadership to deliver exceptional service and meet quality of sale metrics.