In-Store Mobile Experience Specialist

T-MOBILE USA, Inc.; Kailua (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to join our Retail Team of Experts. You will help customers explore and compare devices and services, delivering a world-class shopping experience in a fast-paced store environment.

New associates complete training and have opportunities for growth. Competitive benefits include stock grants, an employee stock purchase plan, 401(k), and comprehensive health coverage. This is a learning role with strong emphasis on customer needs and service.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Excellent communication and customer service skills.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explores individual needs and provides hands-on demonstrations of the latest technology in-store.
• Establishes relationships with and partners with T-Mobile employees across channels to resolve issues and identify leads.

Skills

Customer service

Sales experience

Communication skills

Team orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to join our Retail Team of Experts. You will help customers explore and compare devices and services, delivering a world-class shopping experience in a fast-paced store environment.

New associates complete training and have opportunities for growth. Competitive benefits include stock grants, an employee stock purchase plan, 401(k), and comprehensive health coverage. This is a learning role with strong emphasis on customer needs and service.