In-Store Loans Customer Service Specialist

LoanMax Title Loans; Leawood (KS); On-site; USD 42,981,000 - 45,847,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Job training

Full-time schedule

Career growth

Medical benefits

Job summary

LoanMax Title Loans is seeking a Customer Service Representative at our Lansing, KS location to assist potential borrowers and current customers with loan products, payments, and account inquiries. The role emphasizes courteous, respectful service and compliance with company policies.

The position offers full-time, in-store work with weekday hours and rotating Saturdays, and includes comprehensive benefits after the introductory period.

Qualifications

• Excellent communication skills.
• Positive attitude and strong work ethic.
• Detail-oriented and organized.
• Must be able to work full-time schedule listed above.
• Previous customer service experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Customer service skills

Communication skills

Positive attitude

Detail-oriented

Education

High School Diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative at our Lansing, KS location to assist potential borrowers and current customers with loan products, payments, and account inquiries. The role emphasizes courteous, respectful service and compliance with company policies.

The position offers full-time, in-store work with weekday hours and rotating Saturdays, and includes comprehensive benefits after the introductory period.