In-Store Leader: Elevate Customer Experience

Bath & Body Works; West Nyack (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

40% Discount

401k Plan

PTO

Parental Leave

Medical Benefits

Dental Benefits

Vision Benefits

Job summary

Bath & Body Works in West Nyack, NY is seeking a Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent customer experiences. You will lead team performance, manage daily operations, and reinforce brand standards with a focus on results and service excellence.

The role requires a proven track record in retail supervision, strong coaching and communication skills, and flexibility to work peak days, evenings, weekends, and holidays.

Qualifications

• Proven experience delivering sales, customer experience, and operations results in a fast-paced retail environment.
• Experience in a supervisory role in retail preferred.
• Strong communication and coaching skills with ability to de-escalate situations.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.
• Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpreting directives.
• Set daily direction and goals for the shift.
• Provide performance feedback and coaching to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Train, coach, and motivate associates to improve selling and customer experience.
• Ensure safety standards and store policies are followed.

Skills

Sales leadership

Customer service

Coaching

Communication

De-escalation

Flexible schedule

Education

High school diploma, GED or relevant work experience

Job description

Bath & Body Works in West Nyack, NY is seeking a Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent customer experiences. You will lead team performance, manage daily operations, and reinforce brand standards with a focus on results and service excellence.

The role requires a proven track record in retail supervision, strong coaching and communication skills, and flexibility to work peak days, evenings, weekends, and holidays.