In-Store Leader: Elevate Customer Experience

Bath & Body Works

West Nyack (NY)

On-site

USD 42,000 - 62,000

Full time

7 days ago
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Benefits offered by this job

40% Discount
401k Plan
PTO
Parental Leave
Medical Benefits
Dental Benefits
Vision Benefits

Job summary

Bath & Body Works in West Nyack, NY is seeking a Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent customer experiences. You will lead team performance, manage daily operations, and reinforce brand standards with a focus on results and service excellence.

The role requires a proven track record in retail supervision, strong coaching and communication skills, and flexibility to work peak days, evenings, weekends, and holidays.

Qualifications

  • Proven experience delivering sales, customer experience, and operations results in a fast-paced retail environment.
  • Experience in a supervisory role in retail preferred.
  • Strong communication and coaching skills with ability to de-escalate situations.

Responsibilities

  • Attract, hire, develop, inspire, and retain top talent.
  • Act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.
  • Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
  • Perform opening and closing routines including bank deposits, receipt of shipment, and interpreting directives.
  • Set daily direction and goals for the shift.
  • Provide performance feedback and coaching to managers.
  • Lead in-store customer experiences through selling behaviors and product knowledge.
  • Train, coach, and motivate associates to improve selling and customer experience.
  • Ensure safety standards and store policies are followed.

Skills

Sales leadership
Customer service
Coaching
Communication
De-escalation
Flexible schedule

Education

High school diploma, GED or relevant work experience

Job description

Bath & Body Works in West Nyack, NY is seeking a Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent customer experiences. You will lead team performance, manage daily operations, and reinforce brand standards with a focus on results and service excellence.

The role requires a proven track record in retail supervision, strong coaching and communication skills, and flexibility to work peak days, evenings, weekends, and holidays.

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