Store Leader: Elevate Customer Experience & Operations

lbrands; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Tuition-free education

Tuition reimbursement

Scholarships

40% merchandise discount

Job summary

Bath & Body Works in New York, NY is seeking a Key Holder to support delivering sales plans through effective store and operational execution. You will lead with customers in mind, provide coaching to associates, and act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.

You will set daily direction, perform opening and closing routines, and create genuine connections with customers through uncovering needs, sharing product information, and

Qualifications

• Thrives in a customer-first retail environment.
• Ability to coach associates and provide real-time feedback.
• Willingness to work peak days and varied shifts, including evenings and weekends.

Responsibilities

• Lead store tasks as delegated by the Store Manager, including acting as Manager on Duty.
• Provide performance feedback and recommendations to managers.
• Drive in-store customer experiences through selling behaviors and product knowledge.
• Display product knowledge and follow store policies and strategies.
• Set daily direction for the team and handle opening/closing routines.
• Create customer connections through needs discovery and personalized recommendations.
• Assist with floorset execution, visual presentation, and marketing placement.
• Perform physical activities such as standing, walking, lifting up to 50 lbs, and climbing ladders.

Skills

Customer focus

Sales experience

Coaching

Communication

De-escalation

Flexible hours

Education

High school diploma or GED

Job description

Bath & Body Works in New York, NY is seeking a Key Holder to support delivering sales plans through effective store and operational execution. You will lead with customers in mind, provide coaching to associates, and act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.

You will set daily direction, perform opening and closing routines, and create genuine connections with customers through uncovering needs, sharing product information, and