In-Store Guest Experience Advisor

Intuit; Bellevue (WA); On-site; USD 39,950 - 46,838; Full time

Benefits offered by this job

401(k) Matching

Health benefits

Paid time off

Employee Stock Purchase Plan

Holiday pay

Product discounts

PTO

Stock plan

Phone bill coverage

Seasonal benefit

Job summary

Intuit in-store Customer Advisor role welcomes hospitality-minded professionals who make customers feel cared for, understood, and confident as they navigate TurboTax services. You are a welcoming host and guide, helping customers choose the right service or expert within the TurboTax network.

This year‑round, non‑exempt position in Bellevue, WA offers a premium hospitality experience, a flexible schedule, and benefits including health coverage, 401(k), PTO, and employee stock purchase plans.

Qualifications

• 3 or more years of experience in hospitality or high-touch customer-facing roles.
• Proven track record of delivering exceptional customer experiences.
• High school diploma or GED.
• Experience in hospitality/retail service preferred.

Responsibilities

• Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment.
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs.
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert.
• Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive.
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible.
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved.

Skills

Customer service

Empathy

Communication

Hospitality

Education

High school diploma or GED

Job description

Intuit in-store Customer Advisor role welcomes hospitality-minded professionals who make customers feel cared for, understood, and confident as they navigate TurboTax services. You are a welcoming host and guide, helping customers choose the right service or expert within the TurboTax network.

This year‑round, non‑exempt position in Bellevue, WA offers a premium hospitality experience, a flexible schedule, and benefits including health coverage, 401(k), PTO, and employee stock purchase plans.