In-Store Experience & Sales Leader

Boot Barn; Waxahachie (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers, deliver an exceptional in-store experience, and support store leadership in achieving sales goals. You will learn product knowledge, drive service, and help with merchandising and POS transactions.

As a Boot Barn Partner, you will contribute to a collaborative environment, uphold company policies, and assist with opening/closing procedures, cash handling, and daily housekeeping to maintain a welcoming shop.

Qualifications

• Provide exceptional customer service and support in-store.
• Develop product knowledge to explain features and benefits.
• Manage transactions accurately at the POS and maintain cash handling.
• Support merchandising and store presentation following guidelines.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Product knowledge

Sales skills

merchandising

POS proficiency

Tools

POS system

Merchandising tools

Job description

Boot Barn is seeking a Key Holder to engage customers, deliver an exceptional in-store experience, and support store leadership in achieving sales goals. You will learn product knowledge, drive service, and help with merchandising and POS transactions.

As a Boot Barn Partner, you will contribute to a collaborative environment, uphold company policies, and assist with opening/closing procedures, cash handling, and daily housekeeping to maintain a welcoming shop.