Store Experience Lead & Sales Expert

Boot Barn; Hickory (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers and provide leadership to store partners, embodying our Mission, Vision and Values while delivering selling expertise and product knowledge. You will partner with the leadership team to drive sales, support team development, and assist with store operations, merchandising, and procedures.

This role emphasizes teamwork and a customer-first mindset. Join Boot Barn to help create an exceptional in-store experience and contribute to meeting store

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in product categories; communicate features and benefits to customers.
• Maintain and achieve measurable goals, including UPT, ADT, add-ons and customer information capture rates.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, display maintenance and store housekeeping.
• Assist with processing merchandise and monitor/replenish floor stock.
• Complete sales transactions accurately and maintain cash/media accountability at POS.

Skills

Customer service

Leadership

Sales knowledge

Product knowledge

Visual merchandising

POS proficiency

Job description

Boot Barn is seeking a Key Holder to engage customers and provide leadership to store partners, embodying our Mission, Vision and Values while delivering selling expertise and product knowledge. You will partner with the leadership team to drive sales, support team development, and assist with store operations, merchandising, and procedures.

This role emphasizes teamwork and a customer-first mindset. Join Boot Barn to help create an exceptional in-store experience and contribute to meeting store