In-Store Experience Lead & Sales Partner

Boot Barn; Glendale (AZ); On-site; USD 36,000 - 42,000; Full time

Job summary

Boot Barn is seeking a Key Holder in Glendale to lead a premier in-store experience and support store partners. You will champion service, product knowledge, and selling skills while partnering with leadership to drive sales and store operations.

You will work with the team to exceed sales goals, maintain merchandising standards, manage opening/closing procedures, and ensure accurate POS transactions. A strong customer focus and professional appearance are essential.

Qualifications

• Experience delivering strong customer service and sales results.
• Ability to learn product categories and communicate benefits.
• Familiarity with point-of-sale transactions and cash handling.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain and achieve goals such as UPT and ADT; capture customer data.
• Stay informed on current promotions and advertisements.
• Maintain merchandising standards; assist with floor moves and displays.
• Assist with processing merchandise and replenish floor stock.
• Complete all sales transactions accurately and handle cash at POS.
• Partner with store leadership to develop skills and improve metrics.
• Perform opening/closing procedures and comply with Time and Attendance policy.
• Adhere to laws and company policies; perform other duties as assigned.
• Demonstrate high quality work, attendance and appearance.

Skills

Customer service

Sales excellence

Product knowledge

POS proficiency

Leadership

Visual merchandising

Tools

POS system

Job description

Boot Barn is seeking a Key Holder in Glendale to lead a premier in-store experience and support store partners. You will champion service, product knowledge, and selling skills while partnering with leadership to drive sales and store operations.

You will work with the team to exceed sales goals, maintain merchandising standards, manage opening/closing procedures, and ensure accurate POS transactions. A strong customer focus and professional appearance are essential.