In-Store Customer Service Specialist

Platinum Coastal Group; South Fulton (GA); On-site; USD 27,552 - 34,440; Full time

Job summary

A leading service provider in South Fulton is seeking an Entry Level Customer Service Representative. This on-site role is crucial for ensuring customer satisfaction through effective communication and problem resolution. The ideal candidate should possess strong interpersonal skills and a commitment to excellent customer service. Full-time position offering competitive pay and growth opportunities.

Qualifications

• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills are essential.
• Strong commitment to customer satisfaction and service excellence.

Responsibilities

• Handle customer inquiries in-store.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution.

Skills

CRM knowledge

Ability to multitask and prioritize

Flexible scheduling

Empathy

Active listening

Language fluency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Customer service software

CRM systems

Job description

A leading service provider in South Fulton is seeking an Entry Level Customer Service Representative. This on-site role is crucial for ensuring customer satisfaction through effective communication and problem resolution. The ideal candidate should possess strong interpersonal skills and a commitment to excellent customer service. Full-time position offering competitive pay and growth opportunities.