Multichannel Customer Support Specialist

Kedia Corporation; New Orleans (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service company in New Orleans seeks a Customer Service Representative. The role involves assisting customers by answering inquiries and resolving complaints while maintaining detailed records. Candidates should demonstrate strong active listening and communication skills, with a solid understanding of service principles. This position offers a fast-paced environment and is ideal for individuals eager to help others. Applicants are encouraged to submit their resumes for consideration.

Qualifications

• Knowledge of Customer and Personal Service principles and processes.
• Understanding of administrative and clerical procedures.
• Proficiency in English language structure and content.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints effectively.
• Collect payments or arrange for billing as needed.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A customer service company in New Orleans seeks a Customer Service Representative. The role involves assisting customers by answering inquiries and resolving complaints while maintaining detailed records. Candidates should demonstrate strong active listening and communication skills, with a solid understanding of service principles. This position offers a fast-paced environment and is ideal for individuals eager to help others. Applicants are encouraged to submit their resumes for consideration.