In-Store Customer Service Specialist

Community Choice Financial Family of Brands; Kentwood (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder Program for leadership

Performance-based advancement

Educational Reimbursement

Health insurance options

401(k) with company match

Life and AD&D insurance

Discount Marketplace

Paid time off starting at 12 days

Job summary

Check Into Cash in Kentwood, MI seeks a Customer Service Representative to assist customers with financial solutions, cash checks, process transfers, and payments. You will engage with a diverse client base, provide in-store service, and build lasting relationships.

This entry-level role includes hands-on training, development, and opportunities across our brand network. A full-time schedule with weekend shifts is required.

Qualifications

• Requires a high school diploma or equivalent.
• Strong verbal and written communication with customers.
• Detail-oriented with accurate data entry.
• Proficiency with a POS system and MS Office.
• Must be at least 18 years old.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering financial services.
• Enter and maintain customer information in the POS system.
• Work full-time with in-person attendance, including weekends.

Skills

Verbal communication

Written communication

Attention to detail

POS system proficiency

MS Office proficiency

Customer service

18+ age requirement

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Kentwood, MI seeks a Customer Service Representative to assist customers with financial solutions, cash checks, process transfers, and payments. You will engage with a diverse client base, provide in-store service, and build lasting relationships.

This entry-level role includes hands-on training, development, and opportunities across our brand network. A full-time schedule with weekend shifts is required.