Customer Service Pro — Training, Growth & Advancement

Community Choice Financial Family of Brands; Ypsilanti (MI); On-site; USD 36,534,000 - 49,428,000; Full time

Benefits offered by this job

Paid on-the-job training and new hire

Learning management system access and‑

Cross-brand training across 11 brands

Job summary

CheckSmart in Ypsilanti, MI is seeking a Customer Service Representative to help community members access financial solutions and provide exceptional in-store experiences. You will handle check cashing, money transfers, payments, and build relationships with customers.

This entry-level role offers hands-on training, growth opportunities, and a supportive team in a high-performance environment with schedule consistency including weekends.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing; participate in events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening/closing procedures, including vault and cash drawer management.
• Uphold compliance with policies and applicable laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and handle multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week.

Skills

Customer service experience

Communication

Data entry

POS system

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Ypsilanti, MI is seeking a Customer Service Representative to help community members access financial solutions and provide exceptional in-store experiences. You will handle check cashing, money transfers, payments, and build relationships with customers.

This entry-level role offers hands-on training, growth opportunities, and a supportive team in a high-performance environment with schedule consistency including weekends.