In-Store Customer Service & Payments Specialist

Ccffamilyofbrands; Augusta (GA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid training

Education reimbursement

401(k) with company match

Life insurance

Employee assistance program

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Augusta, GA. You’ll assist customers with transactions, payments, and money services, delivering friendly, in-person service and building community relationships.

The role includes on-site training, a fast-paced environment, and potential growth across the brand portfolio. Candidates must be 18+, pass checks, and commit to a full-time schedule, including weekends.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.

Skills

Communication

Data entry

POS experience

MS Office

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Augusta, GA. You’ll assist customers with transactions, payments, and money services, delivering friendly, in-person service and building community relationships.

The role includes on-site training, a fast-paced environment, and potential growth across the brand portfolio. Candidates must be 18+, pass checks, and commit to a full-time schedule, including weekends.