In-Store Customer Experience Specialist | Growth

LoanMax Title Loans; Leawood (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Training provided

Career growth opportunities

Benefits after 91 days

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to support in-store operations in Lansing, Kansas. The role focuses on assisting borrowers, evaluating vehicles, processing loans, and maintaining accurate payment records while ensuring compliant practices.

You will handle in-person and phone inquiries, explain loan products and options, and participate in courteous reminder calls. A strong communication style and reliability are essential for success.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a positive attitude.
• Must be able to work full-time schedule listed above.
• Previous customer service experience preferred but not required.
• Data entry and basic computer skills beneficial.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Positive attitude

Detail-oriented

Strong work ethic

Education

High school diploma

Tools

Computer and data entry

Job description

LoanMax Title Loans is seeking a Customer Service Representative to support in-store operations in Lansing, Kansas. The role focuses on assisting borrowers, evaluating vehicles, processing loans, and maintaining accurate payment records while ensuring compliant practices.

You will handle in-person and phone inquiries, explain loan products and options, and participate in courteous reminder calls. A strong communication style and reliability are essential for success.