In-Store Customer Experience Specialist - Loans

LoanMax Title Loans; Oskaloosa (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Full-time schedule

Career growth opportunities

Benefits after 91st day

Job summary

LoanMax Title Loans in Lansing, Kansas is seeking a Customer Service Representative to assist borrowers, explain loan products, process applications, and manage accounts. This in-store role emphasizes clear communication and courteous service.

You will handle data entry, make courtesy calls when needed, and ensure compliance with company policies. The position offers full-time hours, competitive pay, paid holidays, vacation, and in-house training.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Customer service

Communication

Data entry

Detail-oriented

Education

High school diploma or equivalent

Tools

Computer basics

Job description

LoanMax Title Loans in Lansing, Kansas is seeking a Customer Service Representative to assist borrowers, explain loan products, process applications, and manage accounts. This in-store role emphasizes clear communication and courteous service.

You will handle data entry, make courtesy calls when needed, and ensure compliance with company policies. The position offers full-time hours, competitive pay, paid holidays, vacation, and in-house training.