In-Store Customer Care Specialist | Growth & Perks

DSI Systems Inc.; Salt Lake City (UT); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation, personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Opportunities for career growth

Job summary

A retail support company in Salt Lake City seeks a Retail Support Specialist. This role involves providing frontline support to customers within high-traffic AT&T retail locations. Candidates should possess strong communication skills and the ability to manage escalated situations professionally. The position offers competitive pay, comprehensive training, and benefits including medical insurance starting on the first day of employment. Flexibility in work hours is essential, as the role requires availability during evenings and weekends.

Qualifications

• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional support to AT&T customers in retail locations.
• Resolve inquiries related to billing, account updates, and service concerns.
• Troubleshoot wireless devices and network issues.
• Engage with retail partners to strengthen customer experience.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

A retail support company in Salt Lake City seeks a Retail Support Specialist. This role involves providing frontline support to customers within high-traffic AT&T retail locations. Candidates should possess strong communication skills and the ability to manage escalated situations professionally. The position offers competitive pay, comprehensive training, and benefits including medical insurance starting on the first day of employment. Flexibility in work hours is essential, as the role requires availability during evenings and weekends.