Customer Service Specialist — Growth, Training & Benefits

CCF Family of Brands; Villa Rica (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder Program leadership path

Performance-based advancement

Educational Reimbursement Program

Medical insurance with telemedicine &

Medical spending accounts (HSA/FSA)

401(k) and Roth 401(k) with company 6%

Job summary

CCF Family of Brands in Villa Rica, GA is seeking a Customer Service Representative to support community customers with everyday financial solutions. You will guide transactions, provide friendly in-store experiences, and help customers access services while upholding company policies.

This is an entry‑level, full‑time role with hands‑on training, a comprehensive benefits package, and opportunities to advance within our nationwide network of brands as you build your career in customer service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication, professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS system, MS Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver’s license and auto insurance; personal vehicle for workdays.
• Background check required; conforms with applicable law.
• Ability to meet physical demands (standing up to 90%, lift up to 25 lbs).

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system.
• Assist in on-site vehicle appraisals, store errands and events as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold security procedures and opening/closing routines, including vault/cash handling.
• Engage in ongoing training and stay updated on product/process changes.
• Maintain a full-time, in-person schedule including weekends.

Skills

Customer service mindset

Effective communication

Data entry

POS system proficiency

Microsoft Office

Bilingual (English/Spanish)

Ability to work 40 hours/week

Education

High school diploma or equivalent

Tools

POS system

MS Office

Job description

CCF Family of Brands in Villa Rica, GA is seeking a Customer Service Representative to support community customers with everyday financial solutions. You will guide transactions, provide friendly in-store experiences, and help customers access services while upholding company policies.

This is an entry‑level, full‑time role with hands‑on training, a comprehensive benefits package, and opportunities to advance within our nationwide network of brands as you build your career in customer service.