In-Store CSR: Paid Training, Growth & Benefits

CCF Family of Brands; Palm Bay (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational Reimbursement Program

401(k) and Roth 401(k) with company-mb

Life and AD&D Insurance

Discount Marketplace access

12 days PTO in first year

Jeans and sneakers dress code

Job summary

Community Choice Financial Family of Brands seeks a Customer Service Representative for InstaLoan in Palm Bay, FL. You will assist customers with transactions, provide friendly in-store service, and participate in a comprehensive training program to grow within the company.

The role requires a high school diploma, strong communication, data-entry accuracy, and familiarity with POS systems. Eligible candidates should be 18+, with in-store availability including weekends.

Qualifications

• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Support on-site activities and community events as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security procedures for opening/closing and cash handling.
• Uphold company policies and stay compliant with laws and regulations.
• Engage in ongoing training and stay current on product changes.
• Work a full-time in-person schedule, including weekends.

Skills

Verbal & written communication

Attention to detail

POS system proficiency

MS Office proficiency

Age requirement 18+

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands seeks a Customer Service Representative for InstaLoan in Palm Bay, FL. You will assist customers with transactions, provide friendly in-store service, and participate in a comprehensive training program to grow within the company.

The role requires a high school diploma, strong communication, data-entry accuracy, and familiarity with POS systems. Eligible candidates should be 18+, with in-store availability including weekends.