In-Store Computer Repair Technician

Corporate Logo; Denver (CO); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision Benefits

Employee discount

Tuition Reimbursement & Education Disb

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Denver, CO is seeking Retail Computer Technicians. You’ll split time between service counter consultations and in-shop diagnostics and repairs, helping customers choose options and enjoy a high earning potential through productivity incentives.

The role requires a high school diploma and computer-service experience; certifications such as CompTIA A+, Apple ACMT/ACiT are preferred. We offer flexible schedules, benefits, and a company-driven growth path.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

Skills

Customer service

Troubleshooting

Data backups

Anti-virus

Extended warranties

Support subscriptions

BYO builds

ACMT certification

ACiT certification

CompTIA A+

Education

High School diploma

CompTIA A+ certification

Apple ACMT certification

Apple ACiT certification

Tools

Apple Certification

Job description

Micro Center in Denver, CO is seeking Retail Computer Technicians. You’ll split time between service counter consultations and in-shop diagnostics and repairs, helping customers choose options and enjoy a high earning potential through productivity incentives.

The role requires a high school diploma and computer-service experience; certifications such as CompTIA A+, Apple ACMT/ACiT are preferred. We offer flexible schedules, benefits, and a company-driven growth path.