In-Store Client Success Lead

Quad; Lannon (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Holidays

Vacations

Job summary

Quad is seeking a Client Relationship Executive to drive success and satisfaction for In-Store clients. You will serve as the dedicated single point of contact, coordinating opportunities, orders and updates while aligning client goals with Quad’s solutions.

You’ll manage cross-functional collaboration across administration and operations, build trusted relationships, and drive quarterly business reviews. Travel to client sites may be required to foster growth and ensure service excellence.

Qualifications

• Bachelor’s degree in Marketing, Business, Communication or related fields.
• 5+ years of experience in project management, client services or retail marketing.

Responsibilities

• Single Point of Contact for In-Store Clients and manage all communications.
• Liaise between client and internal teams including administration and operations.
• Ensure timely, accurate deliverables such as pricing and schedules.
• Build and maintain trust-based relationships to foster loyalty.
• Coordinate project milestones to meet SLAs and KPIs.
• Lead regular check-ins and quarterly business reviews with clients.

Skills

Communication

Attention to detail

Professionalism

Active listening

Expectation management

Relationship building

Responsiveness

Problem solving

Escalation management

Education

Bachelor’s degree in Marketing, Business, Communication or related fields

Job description

Quad is seeking a Client Relationship Executive to drive success and satisfaction for In-Store clients. You will serve as the dedicated single point of contact, coordinating opportunities, orders and updates while aligning client goals with Quad’s solutions.

You’ll manage cross-functional collaboration across administration and operations, build trusted relationships, and drive quarterly business reviews. Travel to client sites may be required to foster growth and ensure service excellence.