In-Store Client Success & Relations Lead

Quad; Fox Point (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Quad is seeking a Client Relationship Executive (CRE) for In-Store clients to ensure success, satisfaction, and long-term growth. The CRE will manage end-to-end client relationships, from pre-sale opportunities to final delivery, while coordinating with internal teams and maintaining timely communication.

The role focuses on building strong client relationships, driving engagement, and aligning client goals with Quad’s solutions and services.

Qualifications

• Clear and concise communication skills with the ability to convey information accurately and efficiently.
• Active listening to understand client needs, concerns and feedback.
• Strong relationship-building to foster long-term loyalty.
• Ability to manage expectations and timelines with multiple stakeholders.
• Experience in project management, client services or retail marketing is preferred.

Responsibilities

• Serve as the highly responsive single point of contact for assigned in-store clients, managing day-to-day communications from opportunity through delivery.
• Act as the main liaison between the client and internal teams including administration and operations.
• Ensure timely and accurate deliverables from internal teams (pricing, schedules, etc.).
• Build and maintain trust-based relationships to drive long-term loyalty and growth opportunities.
• Travel to client sites as needed for consultation, support, and quarterly business reviews.
• Coordinate with cross-functional teams to deliver a seamless client experience and meet SLAs and KPIs.

Skills

Communication

Active listening

Relationship building

Time management

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in Marketing, Business, Communication or related fields

Job description

Quad is seeking a Client Relationship Executive (CRE) for In-Store clients to ensure success, satisfaction, and long-term growth. The CRE will manage end-to-end client relationships, from pre-sale opportunities to final delivery, while coordinating with internal teams and maintaining timely communication.

The role focuses on building strong client relationships, driving engagement, and aligning client goals with Quad’s solutions and services.