In-Store Client Success & Relationship Lead

Quad; West Allis (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Holidays

Vacations

Job summary

Quad is a global marketing experience company delivering data-driven solutions to clients. The Client Relationship Executive (CRE) for In-Store clients ensures their success and sets the foundation for long-term growth by aligning client goals with Quad’s offerings.

You will be the single point of contact, coordinate with internal teams, manage opportunities through delivery, and conduct quarterly business reviews. Occasional travel to client sites may be required.

Qualifications

• Education: Bachelor's degree in Marketing, Business, Communications or related field.
• 5+ years in project management, client services or retail marketing.

Responsibilities

• Serve as the single point of contact for In-Store clients.
• Coordinate with internal teams to ensure timely deliverables.
• Build and maintain trust-based client relationships for long-term growth.
• Travel to client sites as needed for consultation and quarterly business reviews.
• Identify risks and mitigate issues to protect satisfaction and project success.
• Maintain detailed records and lead regular status updates and QBRs.
• Collaborate across administration and operations for a seamless client experience.

Skills

Communication

Relationship management

Project management

Attention to detail

Time management

Education

Bachelor's degree in Marketing, Business, Communications or related fields

Job description

Quad is a global marketing experience company delivering data-driven solutions to clients. The Client Relationship Executive (CRE) for In-Store clients ensures their success and sets the foundation for long-term growth by aligning client goals with Quad’s offerings.

You will be the single point of contact, coordinate with internal teams, manage opportunities through delivery, and conduct quarterly business reviews. Occasional travel to client sites may be required.