In-Store Auto Parts Specialist — Customer Experience Pro

NAPA Auto Parts; Fredericksburg (VA); Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Zusammenfassung

NAPA Auto Parts in Fredericksburg, VA is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering accurate automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers, operate POS and inventory tools, and support store operations to drive loyalty and efficient fulfillment.

This entry-level role offers growth within the organization with strong team collaboration and ongoing product knowledge

Qualifikationen

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication and interpersonal skills.
• Customer-focused with good listening and problem-solving.
• Willingness to learn automotive parts and tech systems.

Aufgaben

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Kenntnisse

Customer service

Communication

Problem solving

Listening

Teamwork

Ausbildung

High School Diploma or GED

Tools

POS systems

Inventory software

Jobbeschreibung

NAPA Auto Parts in Fredericksburg, VA is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering accurate automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers, operate POS and inventory tools, and support store operations to drive loyalty and efficient fulfillment.

This entry-level role offers growth within the organization with strong team collaboration and ongoing product knowledge