Delivery Station Customer Service Pro

Amazon Inc.; Town of Windsor (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Delivery Station Customer Service Associate, DSL at Amazon.com Services LLC operates from a last-mile warehouse in the Conklin area, providing real-time in-station support to ensure on-time deliveries. You will interact with customers, drivers, and partners, resolving issues and communicating clearly to guarantee a positive experience.

The role emphasizes empathy, quick decision-making, and adherence to Amazon's customer-first values, with a flexible FT schedule and a focus on durable, hands-on

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer Service

Time management

Communication

Problem-solving

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Delivery Station Customer Service Associate, DSL at Amazon.com Services LLC operates from a last-mile warehouse in the Conklin area, providing real-time in-station support to ensure on-time deliveries. You will interact with customers, drivers, and partners, resolving issues and communicating clearly to guarantee a positive experience.

The role emphasizes empathy, quick decision-making, and adherence to Amazon's customer-first values, with a flexible FT schedule and a focus on durable, hands-on