Delivery Station Customer Experience Specialist

Amazon Inc.

Upper Macungie Township (PA)

On-site

USD 36,000 - 52,000

Full time

2 days ago

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Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate, DSL, at one of our last-mile facilities in the United States. You will interact with customers in person, by phone and email, empathize with needs, resolve issues, and set clear expectations while upholding our customer-obsessed standards.

This role requires a flexible full-time schedule, physical ability to lift up to 49 pounds, and the ability to stand for long shifts.

Qualifications

Bachelor's degree or equivalent required.
Ability to understand and use performance metrics to measure progress.
Strong written and verbal communication skills.
Experience on a merchandising/brand ambassador team preferred.

Responsibilities

Communicating with customers directly in-person, in addition to communicating via phone and email.
Empathizing with and prioritizing customer needs.
Upholding company values and respecting every customer.
Resolving issues and setting appropriate expectations with customers.
Clearly understanding and responding appropriately to the issues that customers present.
Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
Making quick and effective decisions on behalf of the customer.
Working a flexible Full-Time (40+ hours per week) schedule.