In-Room Dining Supervisor — Luxury Hotel

Montage International; Chicago (IL); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel discounts

Healthcare benefits

401k retirement plan with company匹配

Job summary

Pendry Chicago, part of Montage International, is hiring an In-Room Dining Supervisor. You will oversee staff, ensure timely delivery of dining orders, and contribute to creating memorable guest experiences at a luxury hotel.

Join a team focused on service excellence in a dynamic resort environment. This role involves training, scheduling support, and maintaining high standards of cleanliness and guest satisfaction.

Qualifications

• You enjoy supervising and working as part of a team.
• You are passionate about providing exceptional guest service and creating memorable moments.
• You have basic communication skills.
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same.
• You are trustworthy and have integrity.

Responsibilities

• Train new staff and provide ongoing development opportunities for existing staff to enhance their skills and knowledge.
• Monitor inventory levels and order supplies as needed to ensure sufficient stock levels while minimizing waste.
• Handle customer inquiries, complaints, and special requests in a professional and timely manner, ensuring high levels of customer satisfaction.
• Assist management with scheduling, labor controls, and other administrative duties
• Ensure that all in-room dining orders are prepared and delivered promptly and according to guest specifications.
• Conduct regular inspections of guest rooms hallways to ensure that in-room dining trays and dishes are collected promptly
• Inspect daily set-up, presentations and delivery amenities
• Maintain high standards of service and attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Maintain a clean working environment
• Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs

Skills

Supervising

Teamwork

Guest service

Communication

Integrity

Job description

Pendry Chicago, part of Montage International, is hiring an In-Room Dining Supervisor. You will oversee staff, ensure timely delivery of dining orders, and contribute to creating memorable guest experiences at a luxury hotel.

Join a team focused on service excellence in a dynamic resort environment. This role involves training, scheduling support, and maintaining high standards of cleanliness and guest satisfaction.