In-Room Dining Server – Guest Experience Expert

Pyramid Global Hospitality; Puerto Rico; On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, seeks a Food and Beverage Server to deliver guest experiences with accuracy and professionalism in a resort setting. You will review orders, ensure correct items, protect guest privacy, and maintain service standards across in-room dining and restaurant operations, contributing to memorable stays.

Join a team that values guest service, teamwork, and career growth while enjoying a supportive environment near El Yunque

Qualifications

• Previous restaurant, room service, or hospitality experience preferred.
• Strong guest-service and communication skills.
• Ability to navigate guestroom areas efficiently while protecting guest privacy.

Responsibilities

• Review each order for accuracy before leaving the In-Room Dining area.
• Ensure all food, beverages, condiments, silverware, glassware, and requested accompaniments are included.
• Verify guest name, room number, order details, and special instructions.
• Maintain appropriate food temperatures during transportation.
• Deliver orders within established service expectations.
• Announce arrival and enter guestrooms only in accordance with resort security and guest-privacy procedures.
• Professionally set up the meal in the guestroom or designated area.
• Explain the order and identify items when appropriate.
• Obtain required signatures or process payment according to established procedures.
• Maintain guest confidentiality and never disclose room numbers or guest information.
• Follow established procedures for guestroom access and Do Not Disturb situations.
• Follow up on guest satisfaction when required.
• Retrieve trays, tables, and service equipment according to established procedures.
• Maintain corridors and public areas free of abandoned In-Room Dining equipment.
• Maintain cleanliness and organization of delivery equipment and service areas.
• Communicate delays, guest concerns, and service-recovery needs promptly.
• Assist restaurant operations or other appropriate Food & Beverage areas based on business needs and training.
• Perform other reasonable duties as assigned.

Skills

Guest service

Communication

Hospitality experience

Job description

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, seeks a Food and Beverage Server to deliver guest experiences with accuracy and professionalism in a resort setting. You will review orders, ensure correct items, protect guest privacy, and maintain service standards across in-room dining and restaurant operations, contributing to memorable stays.

Join a team that values guest service, teamwork, and career growth while enjoying a supportive environment near El Yunque