Resort Restaurant Server – Guest Experience

BENCHMARK; Puerto Rico; On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Grand Reserve Puerto Rico, part of the Pyramid Global Hospitality portfolio, is seeking a highly motivated Restaurant Server to join our team. You will be the face of our restaurant, ensuring guests have memorable dining experiences with attentive service and accurate order delivery.

We look for candidates with restaurant or hospitality experience, strong communication skills, and the ability to learn menus and operate the POS system.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Ability to communicate professionally with guests and colleagues.
• Ability to learn food, wine, spirits, cocktails, and menu specifications.
• Ability to operate the designated POS system.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Must meet all applicable requirements for serving alcoholic beverages.

Responsibilities

• Greet guests promptly and professionally and establish a welcoming dining experience.
• Demonstrate thorough knowledge of all food menus, beverage offerings, daily specials, ingredients, preparation methods, and appropriate accompaniments.
• Maintain knowledge of allergens and dietary restrictions and follow established procedures when communicating allergy-related requests.
• Explain menu items clearly and confidently and provide recommendations based on guest preferences.
• Actively suggest appetizers, beverages, wine, enhancements, side dishes, desserts, and after-dinner beverages when appropriate.
• Take accurate food and beverage orders and enter all items correctly into the POS system.
• Follow proper seat numbering and course sequencing procedures.
• Communicate special requests and modifications accurately to the culinary and bar teams.
• Monitor the timing and quality of each course and communicate delays or concerns immediately.
• Perform appropriate table maintenance throughout the dining experience.
• Refill beverages and anticipate guest needs without requiring the guest to ask.
• Deliver and present food and beverages according to established service standards.
• Check guest satisfaction after food and beverages are delivered and take immediate action when recovery is required.
• Process guest checks, room charges, credit cards, cash, discounts, and other forms of payment accurately.
• Follow all procedures related to complimentary items, voids, discounts, and adjustments.
• Complete assigned opening, running, and closing side work.
• Maintain clean and fully stocked service stations throughout the shift.
• Assist with resetting tables and preparing the restaurant for subsequent guests.
• Maintain proper sanitation and food-handling practices.
• Participate in pre-shift meetings and remain informed of VIPs, groups, special events, unavailable items, menu changes, and daily operational information.
• Communicate guest concerns immediately and assist with service recovery within the colleague’s authority.
• Support fellow servers and other Food & Beverage colleagues during periods of high volume.
• Maintain professional appearance and uniform standards at all times.
• Protect guest privacy and confidential resort information.
• Perform other reasonable Food & Beverage duties as assigned based on operational needs.

Skills

Customer service experience

Clear communication

Team collaboration

Guest-focused service

Tools

POS system

Job description

Hyatt Regency Grand Reserve Puerto Rico, part of the Pyramid Global Hospitality portfolio, is seeking a highly motivated Restaurant Server to join our team. You will be the face of our restaurant, ensuring guests have memorable dining experiences with attentive service and accurate order delivery.

We look for candidates with restaurant or hospitality experience, strong communication skills, and the ability to learn menus and operate the POS system.