ROOM SERVICE - Server

BENCHMARK; Puerto Rico; On-site; USD 17,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality's Hyatt Regency Grand Reserve Puerto Rico is seeking an enthusiastic In‑Room Dining Server to deliver exceptional guest experiences at our oceanfront resort. You will be part of a dynamic team providing attentive service in a premier property.

Review orders for accuracy, maintain temperatures, and ensure all items are delivered with privacy and professionalism. Prior hospitality or room service experience is preferred.

Qualifications

• Previous restaurant, room service, or hospitality experience preferred.
• Strong guest‑service and communication skills.
• Ability to navigate guestroom areas efficiently while protecting guest privacy.

Responsibilities

• Review each order for accuracy before leaving the In‑Room Dining area.
• Ensure all food, beverages, condiments, silverware, glassware, and accompaniments are included.
• Verify guest name, room number, order details, and special instructions.
• Maintain appropriate food temperatures during transportation.
• Deliver orders within established service expectations.
• Announce arrival and enter guestrooms only per security and guest‑privacy rules.
• Set up meals in guestroom or designated area in a professional manner.
• Explain the order and identify items when appropriate.
• Obtain required signatures or process payment according to procedures.
• Maintain guest confidentiality and never disclose room numbers or guest information.
• Follow Do Not Disturb and access procedures.
• Follow up on guest satisfaction when required.
• Retrieve trays and equipment; keep corridors and service areas clean.
• Communicate delays or service‑recovery needs promptly.
• Assist other Food & Beverage areas as needed.
• Perform other reasonable duties as assigned.

Skills

Hospitality experience

Guest service

Communication skills

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full‑service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed.

What you will have an opportunity to do

• Review each order for accuracy before leaving the In‑Room Dining area
• Ensure all food, beverages, condiments, silverware, glassware, and requested accompaniments are included
• Verify guest name, room number, order details, and special instructions
• Maintain appropriate food temperatures during transportation
• Deliver orders within established service expectations
• Announce arrival and enter guestrooms only in accordance with resort security and guest‑privacy procedures
• Professionally set up the meal in the guestroom or designated area
• Explain the order and identify items when appropriate
• Obtain required signatures or process payment according to established procedures
• Maintain guest confidentiality and never disclose room numbers or guest information
• Follow established procedures for guestroom access and Do Not Disturb situations
• Follow up on guest satisfaction when required
• Retrieve trays, tables, and service equipment according to established proceduresMaintain corridors and public areas free of abandoned In‑Room Dining equipment
• Maintain cleanliness and organization of delivery equipment and service areas
• Communicate delays, guest concerns, and service‑recovery needs promptly
• Assist restaurant operations or other appropriate Food & Beverage areas based on business needs and training
• Perform other reasonable duties as assigned

What are we looking for?

• Previous restaurant, room service, or hospitality experience preferred
• Strong guest‑service and communication skills
• Ability to navigate guestroom areas efficiently while protecting guest privacy

Compensation

$ - $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.