In-Room Dining Server – Elevate Guest Experience | PTO

Wischermann Partners, Inc.; Edina (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pet Insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Complimentary English Classes

Job summary

Wischermann Partners, Inc. is seeking an In-Room Dining Server to deliver and stock amenities in guest rooms and assist with the In-Room Dining area to hotel standards.

The role requires courteous service, strong knowledge of menu items and beverages, and the ability to interact professionally with guests. You will maintain cleanliness, adhere to alcohol regulations, and support efficient room service operations.

Qualifications

• Must be 21 years or older.
• Good reading, writing, and oral proficiency in the English language.
• Minimum two years experience in a similar position with a full-service hotel or restaurant.
• TIPS training certification required within 30 days of hire date.
• Previous experience with MICROS POS preferred.

Responsibilities

• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Serve alcoholic beverages, non-alcoholic beverages, and meals to guests, courteously and efficiently, according to hotel specifications.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Assist in the maintenance of the outlet area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table/seat/station/room numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
• Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
• Retrieve all alcoholic beverages from bar and place on table/tray in accordance with the hotel standards.
• Transport tables/trays from the In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
• Set up and deliver amenities to designated rooms.
• Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
• Prepare, track, and retrieve all tables/trays from guest rooms according to hotel standards.
• Complete opening and closing side duties.
• Greet guests and deliver food according to hotel standards, within the specified timeframe.
• Prepare guest check and process payment, adhering to all cash handling and credit policies.
• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotels core values of ownership, innovation, craft, respect, and community.

Skills

English proficiency

Customer service

Teamwork

Attention to detail

Education

TIPS training certification

Two years experience in hospitality

Tools

MICROS POS

Job description

Wischermann Partners, Inc. is seeking an In-Room Dining Server to deliver and stock amenities in guest rooms and assist with the In-Room Dining area to hotel standards.

The role requires courteous service, strong knowledge of menu items and beverages, and the ability to interact professionally with guests. You will maintain cleanliness, adhere to alcohol regulations, and support efficient room service operations.