In Room Dining Server

TMR Operations, LLC; Huntington Beach (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Pacific Hospitality Group in Huntington Beach, CA, is seeking an In Room Dining Server to deliver meals and amenities to guestrooms within scheduled times, while delivering outstanding guest service. You will set up trays, describe menu items, and upsell to maximize profitability, all while following sanitation guidelines and maintaining menu knowledge.

Strong communication, basic math, and POS system skills are required, with English proficiency essential.

Qualifications

• Prior food service experience preferred.
• Knowledge of wine, beer, liquors, waters and drinks served.
• Ability to communicate with guests verbally and by phone.
• Basic math skills such as addition, subtraction, multiplication and division.
• Ability to learn and use telephone and POS computer systems used at the hotel.
• Must speak, read, write and understand English.

Responsibilities

• Delivers food, beverage and other amenities to guests in a timely manner using golf cart, hot box cart, or walking with a tray.
• Sets up food trays with proper settings and condiments and ensures order is complete before leaving the kitchen.
• Describes all menu items, methods of preparation and prices as needed; upsells items to maximize profitability.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Maintains knowledge of all menu items and supports guest satisfaction.

Skills

Food service experience

Guest service

Communication skills

Basic math

English proficiency

Discretion & professionalism

Tools

POS systems

Telephone & POS computer systems

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Hourly Rate: $16.90

WHAT YOU WILL ACCOMPLISH

The In Room Dining Server delivers meals and amenities to guestrooms or areas of the hotel within specified times while providing excellent guest service. Inspects guest floors for In-Room service trays and or tables and return them to the In-Room Dining department.

Key responsibilities include:

• Delivers food, beverage and other amenities to guests in a timely manner using golf cart, hot box cart, or walking with a tray.
• Sets up food trays with proper settings and condiments and ensures order is complete before leaving the kitchen.
• Describes all menu items, methods of preparation and prices as needed. Maintains knowledge of all menu items. Upsells food and beverage items to maximize profitability.
• Describes all menu items, methods of preparation and prices as needed. Maintains knowledge of all menu items. Upsells food and beverage items to maximize profitability.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.

WHAT YOU WILL BRING

• Prior food service experience desired.
• Possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette.
• Must have a basic knowledge of wine, beer, liquors, waters and drinks served.
• Requires ability to serve needs of guests through verbal face-to-face and telephone interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires ability to learn and use telephone and POS computer systems used at the hotel.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.