In-Room Dining Server: Guest Experience Pro

TMR Operations, LLC; Huntington Beach (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Pacific Hospitality Group in Huntington Beach, CA, is seeking an In Room Dining Server to deliver meals and amenities to guestrooms within scheduled times, while delivering outstanding guest service. You will set up trays, describe menu items, and upsell to maximize profitability, all while following sanitation guidelines and maintaining menu knowledge.

Strong communication, basic math, and POS system skills are required, with English proficiency essential.

Qualifications

• Prior food service experience preferred.
• Knowledge of wine, beer, liquors, waters and drinks served.
• Ability to communicate with guests verbally and by phone.
• Basic math skills such as addition, subtraction, multiplication and division.
• Ability to learn and use telephone and POS computer systems used at the hotel.
• Must speak, read, write and understand English.

Responsibilities

• Delivers food, beverage and other amenities to guests in a timely manner using golf cart, hot box cart, or walking with a tray.
• Sets up food trays with proper settings and condiments and ensures order is complete before leaving the kitchen.
• Describes all menu items, methods of preparation and prices as needed; upsells items to maximize profitability.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Maintains knowledge of all menu items and supports guest satisfaction.

Skills

Food service experience

Guest service

Communication skills

Basic math

English proficiency

Discretion & professionalism

Tools

POS systems

Telephone & POS computer systems

Job description

Pacific Hospitality Group in Huntington Beach, CA, is seeking an In Room Dining Server to deliver meals and amenities to guestrooms within scheduled times, while delivering outstanding guest service. You will set up trays, describe menu items, and upsell to maximize profitability, all while following sanitation guidelines and maintaining menu knowledge.

Strong communication, basic math, and POS system skills are required, with English proficiency essential.