In-Room Dining Server | Guest Experience Pro

Spa Ojai; Ojai, Northern (CA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

The Ojai Valley Inn & Spa is seeking an In-Room Dining Server to deliver meals and beverages to guest rooms with attentive, professional service. You will maintain cleanliness, recall menu items, and work closely with the In-Room Dining team to exceed guest expectations.

Role requires strong communication, a calm demeanor under pressure, and the ability to multi-task across room service duties and tray management.

Qualifications

• Essential experience in a restaurant setting.
• Ability to work nights, weekends and holidays.
• Excellent presentation and communication skills.
• Ability to remember orders accurately.
• Knowledge of menu items and wines.
• Clear, legible handwriting.
• Ability to work under pressure with diplomacy.
• Hands-on service with warmth and efficiency.

Responsibilities

• Show knowledge of hotel style and service philosophy.
• Maintain friendly, unobtrusive guest interactions during dining.
• Understand all food/bev items and proper service.
• Handle guest complaints and public relations professionally.
• Deliver courses and beverages following service standards.
• Transport and present items safely and neatly per plating guides.
• Assist with setting tables, transporting trays, and coordinating with staff.
• Ensure room delivery is accurate and timely, with proper checks.

Skills

Restaurant experience

Night/weekend shifts

Excellent communication

Order memory

Menu wine knowledge

Legible handwriting

Under pressure

Patience diplomacy

Efficient service

Multi-tasking

Team player

Lift up to 35lbs

Driver's license

Job description

The Ojai Valley Inn & Spa is seeking an In-Room Dining Server to deliver meals and beverages to guest rooms with attentive, professional service. You will maintain cleanliness, recall menu items, and work closely with the In-Room Dining team to exceed guest expectations.

Role requires strong communication, a calm demeanor under pressure, and the ability to multi-task across room service duties and tray management.