In-Room Dining Sales Specialist (Full-Time)

Montage International; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free meals

Free uniforms

401(k) retirement plan

Hotel discounts

Healthcare benefits

Job summary

Montage Deer Valley is seeking a Telephone Sales Agent in the In-Room Dining team. You will receive guest calls, take orders by phone or digital platforms, describe menu items, and handle special requests with accuracy to deliver memorable experiences.

You will upsell items, coordinate with kitchen and service staff, process payments, and help with office tasks while maintaining a welcoming, professional demeanor. The role requires weekend/holiday availability and a passion for hospitality.

Qualifications

• Flexible schedule including weekends and holidays.
• Food and beverage experience is a plus.
• Excellent communication and personable, engaging demeanor.

Responsibilities

• Answer incoming calls and take guests' orders via phone or digital platforms and special requests.
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions.
• Accurately enter guest orders into the POS system, ensuring all special requests and modifications are recorded.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing guest preferences and timing requests.
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue.
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions.
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out.
• Assist with keeping the office clean and organized.
• Close out cash banks and pay out servers as needed.
• Deliver on guests' expectations and have the desire to create WOW moments.
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs.

Tools

POS system

Job description

Montage Deer Valley is seeking a Telephone Sales Agent in the In-Room Dining team. You will receive guest calls, take orders by phone or digital platforms, describe menu items, and handle special requests with accuracy to deliver memorable experiences.

You will upsell items, coordinate with kitchen and service staff, process payments, and help with office tasks while maintaining a welcoming, professional demeanor. The role requires weekend/holiday availability and a passion for hospitality.