Telephone Sales & Guest Experience Agent

Montage International; Town of Montana (WI); Sur place; USD 19 286 - 30 307; Plein temps

Avantages offerts par ce poste

Free meals

Free uniforms

401(k) retirement plan

Hotel discounts

Healthcare benefits

Résumé du poste

Montage International is seeking a Telephone Sales Agent to support the In‑Room Dining department by taking orders, answering calls, and providing menu guidance. You will enter orders accurately into the POS system, coordinate with kitchen staff, and upsell promotions to enhance guest experiences at our Big Sky property.

Ideal candidates are friendly, engaging, and able to work a flexible schedule including weekends and holidays; hospitality or food and beverage experience is a plus.

Qualifications

• Ability to work a flexible schedule including weekends and holidays.
• Food and beverage experience is a plus.

Responsabilités

• Answer incoming calls and take guests' orders via phone or digital platforms and special requests.
• Provide menu recommendations and address guest inquiries regarding ingredients, allergens, or dietary needs.
• Enter guest orders into the POS system accurately, recording special requests.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders.
• Upsell menu items, promotions, and special offerings to enhance the guest experience.
• Process payment transactions accurately, including cash, cards, and room charges where applicable.
• Assist with emails, ordering supplies, updating menu binders and data entry.
• Keep the office clean and organized; close out cash banks and pay out servers as needed.
• Deliver on guest expectations and create WOW moments; perform additional duties as needed.

Connaissances

Order taking

Customer service

Team collaboration

Basic communication

Description du poste

Montage International is seeking a Telephone Sales Agent to support the In‑Room Dining department by taking orders, answering calls, and providing menu guidance. You will enter orders accurately into the POS system, coordinate with kitchen staff, and upsell promotions to enhance guest experiences at our Big Sky property.

Ideal candidates are friendly, engaging, and able to work a flexible schedule including weekends and holidays; hospitality or food and beverage experience is a plus.