Guest Experience Specialist: Telephone Sales

montage; Big Sky (MT); Presencial; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

Free uniforms

401(k) retirement plan with company

Hotel Discounts

Healthcare benefits

Descripción de la vacante

Montage International is seeking a Telephone Sales Agent at our Big Sky resort to handle guest phone orders, provide menu guidance, and ensure accurate entry into the POS system. You will upsell promotions, answer questions about ingredients or dietary needs, coordinate with kitchen and service staff, and help deliver WOW moments while maintaining a friendly, guest-focused approach.

Flexible schedule including weekends/holidays, healthcare benefits, hotel discounts, and opportunities to grow in

Formación

• Ability to take guest orders over the phone accurately and politely.
• Ability to describe menu items and address allergens or dietary needs.
• A friendly, engaging, and team-oriented approach to guest service.

Responsabilidades

• Answer incoming calls and take guests' orders via phone or digital platforms.
• Provide menu recommendations and describe ingredients, allergens, or dietary restrictions.
• Enter guest orders into the POS system accurately and record special requests.
• Coordinate with kitchen/service staff to ensure timely preparation and delivery of orders.
• Upsell menu items, promotions, and special offerings to enhance the guest experience and revenue.
• Process payments (cash, cards, room charges) and manage discounts/promotions.

Conocimientos

Order taking

Upselling

Guest service

Menu knowledge

Communication

Herramientas

POS system

Descripción del empleo

Montage International is seeking a Telephone Sales Agent at our Big Sky resort to handle guest phone orders, provide menu guidance, and ensure accurate entry into the POS system. You will upsell promotions, answer questions about ingredients or dietary needs, coordinate with kitchen and service staff, and help deliver WOW moments while maintaining a friendly, guest-focused approach.

Flexible schedule including weekends/holidays, healthcare benefits, hotel discounts, and opportunities to grow in