In- Room Dining Order Taker

The Post Oak; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Benefits plans

Paid time off

401K

Advancement opportunities

Diversity valued

Employee discounts

Volunteer opportunities

Free parking & meals

Job summary

The Post Oak Hotel is seeking an In-Room Dining Order Taker to join its Forbes Five-Star team in Houston, TX. You will take guest orders by phone and in person, and must know the menu to upsell items where appropriate.

Responsibilities include accurately posting orders to the POS, communicating dietary needs, and maintaining a spotless service area while upholding The Post Oak’s standards of excellence.

Qualifications

• High School diploma or equivalent or hotel-related experience.
• 1-3 years restaurant experience; luxury or Forbes hotel experience preferred.
• Strong active listening, detail orientation, and ability to manage multiple priorities.

Responsibilities

• Take guest orders via phone and in-person.
• Communicate special dietary needs to kitchen staff.
• Post orders correctly in POS system for kitchen communication.
• Maintain cleanliness of work and guest areas.
• Complete closing duties and restock items.
• Follow safety policies and report hazards.

Skills

Active listening

Attention to detail

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

POS system

Job description

Overview

The Post Oak Hotel is seeking an In-Room Dining Order Taker to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The In-Room Dining Order Taker will be responsible for taking guest orders through the phone and in-person as needed while possessing detailed knowledge of food and beverage items on the menu and upsell guest on additional items where appropriate.

Responsibilities

• Be familiar with all standards of performance excellence and adhere to these standards throughout our guests' experience
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Ensure correct posting in POS system for communication to the service and kitchen department
• Help maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
• Complete closing duties, including restocking items, cleaning as needed, etc.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Be knowledgeable about The Post Oak and its services

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• High School diploma or equivalent and/or experience in a hotel or a related field
• 1-3 years of restaurant experience. Previous hotel experience, luxury or Forbes experience preferred
• Exceptional active listening skills, strong attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment.
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
  • Stand, sit, or walk for an extended period of time or for an entire work shift

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Posted Salary Range

USD $15.50 - USD $15.50 /Hr.

Tipped Position

This position does not earn tips