In-Room Dining Supervisor — Elevate Guest Experience

Pier Sixty Six; Deep Creek (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) plan

Complimentary meals

Free room nights

Job summary

Pier Sixty-Six Resort is seeking an experienced In Room Dining Supervisor to lead a team responsible for delivering exceptional in-room dining and minibar service. You will supervise servers, coordinate dine-in operations, and ensure high standards of quality and guest satisfaction across rooms and suites.

The role requires prior lead/server experience, strong English communication, and the ability to work in a fast-paced resort environment while maintaining professionalism and safety standards.

Qualifications

• Must have previous experience as a lead server or in a position of a supervisor.
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high‑pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work, days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Must be able to work outdoors and in extreme weather.
• Ability to remain stationary at assigned post when specified.
• Ability to endure abundant physical movements throughout the work areas.

Responsibilities

• Supervise and mentor a team of in-room dining servers and minibar attendants.
• Coordinate all aspects of in-room dining operations, including order taking, food preparation, and delivery to guest rooms.
• Oversee minibar operations, including inventory management, restocking, and quality control.
• Conduct regular inventory audits of minibar items and monitor consumption patterns to optimize inventory levels.
• Provide hands-on support to team members during peak service periods, leading by example.
• Conduct pre-shift meetings to communicate service expectations, review guest preferences and special requests, and provide updates on menu offerings and promotions.
• Monitor performance metrics, such as order accuracy, delivery times, and guest feedback, to identify areas for improvement.
• Collaborate with the culinary team to ensure high standards of food quality and presentation in in-room dining.
• Oversee guest inquiries, requests, and complaints in a courteous and efficient manner.
• Maintain cleanliness and organization of all in-room dining areas and stations.
• Adhere to resort policies and safety guidelines.
• Be courteous to all guests and coworkers.

Skills

Lead supervisor

English proficiency

Communication skills

Service standards

Time management

Education

High School Diploma or GED

Some College/ Degree recommended

Job description

Pier Sixty-Six Resort is seeking an experienced In Room Dining Supervisor to lead a team responsible for delivering exceptional in-room dining and minibar service. You will supervise servers, coordinate dine-in operations, and ensure high standards of quality and guest satisfaction across rooms and suites.

The role requires prior lead/server experience, strong English communication, and the ability to work in a fast-paced resort environment while maintaining professionalism and safety standards.